Travel Information
COVID-19 Safety Guidelines
Please visit our Know Before You Go page for more details.
Disclaimer
For the purposes of this travel information and policy, “The Company” refers to the BC Connector, BC Ferries Connector, Mount Washington Ski Bus, Tofino Bus, VI Connector, YYJ Airport Shuttle, and YYJ Hotel Shuttle services and their operating companies.
The Company assumes no liability for injury, damage or loss as a result of travel on the any of our buses, participating in any and all activities connected with The Company or for services provided by a third party, such as BC Ferries and attractions.
Registering a Customer Account
To make your booking and travel experience easier, The Company is introducing Customer Accounts. Register for a customer account and Sign-In to keep track of all your purchases and travel information, any unused bundles or passes, re-print any lost tickets, and save yourself some time when making new bookings.
Reservations & Walk-up Tickets
Reservations are required for guaranteed boarding. Passengers without reservations will be served on a “first come, first served” basis and are NOT guaranteed a seat.
While reservations are not required for all stops, most stops do require reservations or the bus will not stop there, and reservations are recommended for guaranteed travel. Walk-up tickets are available from select scheduled stops only. Walk-up Tickets are one-way only and cannot be used in combination with any other offers.
Walk-up Tickets on BC Ferries Sailings: Drivers sell walk-up tickets on the ferry on a “first come, first served” basis during the first 30min of sailing only. Our buses are only travelling on the Tsawwassen/Swartz Bay ferries and are not travelling on all sailings. Please contact us to confirm that the ferry you are travelling on will have a bus before making any travel arrangements.
Walk-up Ticket Purchase Locations
| Victoria Bus Depot Capital City Station, 721 Douglas Street, Victoria BC Walk-up tickets and pre-reservation tickets are available during the bus depot’s regular Hours of Operation. |
YYJ Shuttle – YYJ Airport Kiosk Kiosk is located next to the baggage claim area in the Arrivals area at Victoria International (YYJ) Airport, 1640 Electra Boulevard, North Saanich BC Walk-up tickets and pre-reservation tickets are available during the kiosk’s regular Hours of Operation: 07:30am-00:30am PST. |
| Nanaimo Bus Depot Departure Bay BC Ferries Terminal, 680 Trans Canada Highway, Nanaimo BC Walk-up tickets and pre-reservation tickets are available during the bus depot’s regular Hours of Operation. |
Nanaimo Bus Depot Departure Bay BC Ferries Terminal, 680 Trans Canada Highway, Nanaimo BC Walk-up tickets and pre-reservation tickets are available during the bus depot’s regular Hours of Operation. Duncan Bus Depot Duncan Bus Depot, 8 – 180 Central Road, Duncan BC Walk-up tickets and pre-reservation tickets are available during the bus depot’s regular Hours of Operation. |
| Campbell River Bus Depot Campbell River Bus Depot, 509 – 13th Avenue, Campbell River BC Walk-up tickets and pre-reservation tickets are available during the bus depot’s regular Hours of Operation. |
Vancouver Bus Depot Pacific Central Station, 1150 Station Street, Vancouver BC Walk-up tickets and pre-reservation tickets are available during the bus depot’s regular Hours of Operation for their bus ticket counter, from 7:30am-3:00pm PST daily. |
| YVR Airport – Universal Skylynx Kiosk Kiosk is located at the bottom of the escalator in International Arrivals at the Vancouver International (YVR) Airport, 3211 Grant McConachie Way, Richmond BC. Walk-up tickets and pre-reservation tickets are available during the kiosk’s regular Hours of Operation. |
Squamish Adventure Centre Squamish Adventure Centre, 38551 Loggers Lane, Squamish BC. Walk-up Tickets and pre-reservation tickets are available from the Squamish Adventure Centre during their Hours of Operation. Alternatively, walk-up only tickets are available from our driver when he is pulled up to our stop at the Squamish Adventure Centre. |
Walk-Up Tickets from Driver
Walk-up Tickets are available from the driver when he pulls up for a scheduled departure at select stops. These tickets are cash-only, exact-change only. Passengers will be served on a “first come, first served” basis and are NOT guaranteed a seat.
Please phone our reservation center at 1-866-986-3466 to find out the correct walk-up ticket price, as prices displayed online include a 10% online booking discount that is NOT available to walk-up passengers.
| Parksville – Community Centre *This is a walk-up to Driver location* Southbound: Stop is located at the transit stop (Stop ID: 110388) on Jensen Avenue in front of the Parksville Community Centre. Northbound: Stop is located at the transit stop (Stop ID: 110299) across Jensen street from the Community Center. |
Courtenay – Driftwood Mall *This is a walk-up to Driver location* Stop is located at the Driftwood Mall Transit Stop (Stop ID: 111278), across the street from the Courtenay Liquor Plus store on Fitzgerald Avenue. Same stop both directions of travel. |
Port Alberni – 7 Eleven Store *This is a walk-up to Driver location* Stop located in front of the 7-Eleven Store on the corner of Alberni Hwy and Gertrude Street. Bus will pull up in the street parking on Alberni Highway in front of the 7-11. |
|
| Ucluelet – Fraser Lane *This is a walk-up to Driver location* Stop is located at the bus stop on the corner of Fraser Lane and Main Street. Bus will pull up to the stop on Fraser Lane. Same stop both directions of travel. |
Tofino – Co-op Parking Lot *This is a walk-up to Driver location* Stop is located in the parking lot of the Tofino Co-op, next to the old Tofino bus depot, and across the street from the Schooner Motel. (346 Campbell Street, Tofino BC). |
Whistler Village *This is a walk-up to Driver location* Stop is located at the Gateway Loop map in the Gate Loop next to the Blackcomb Lodge. (4220 Gate Way Drive, Whistler BC). |
|
| Squamish Adventure Centre *This is a walk-up to Driver location* Stop is located at the Squamish Adventure Centre, at the lamp post on the side road next to the parking lot. (38551 Loggers Lane, Squamish BC). |
Onboard Select BC Ferries Sailings Drivers sell walk-up tickets on the ferry on a “first come, first served” basis during the first 30min of sailing only. Our buses are only travelling on the Tsawwassen/Swartz Bay ferries and are not travelling on all sailings. Please contact us to confirm that the ferry you are travelling on will have a bus before making any travel arrangements. This stop is an exception and also accepts debit and credit payments. |
||
Ticket Types
Non-Refundable: Non-Refundable tickets cannot be cancelled or refunded, and cannot have their locations changed. No Exceptions. General Seating is first-come, first-served.
Flexible: Flexible tickets are refundable, and changes to date, time, and location are available. Changes must be made at least 1 hour prior to scheduled travel. Refunds are available on unused tickets up to 15 days after the travel date. Flexible Tickets are $3.00+Tax more than a Non-Refundable ticket. In the event of a cancellation and refund, the $3.00+Tax will not be refunded. General Seating is first-come, first-served.
To make Cancellations/Amendments
For those passengers who have purchased Flexible Tickets, Basic amendments can also be made by following the link in your confirmation email. If you would like to re-print/re-email your tickets, please login to your customer account on our online website. Please ask our staff if you would like assistance activating or using this feature.
Otherwise, please phone our Reservation Centre at 1-833-276-5841 (from 08:30-17:00 daily); or email reservations@bcconnector.com (emails answered from 08:30-17:00 Mon-Fri); for any amendment, cancellation, or questions.
Check-in & Boarding
Please present your digital ticket to the driver, along with your ID, upon check-in/boarding. (Printed tickets will be accepted if you cannot provide a digital one).
Regular Pickups — Pickup Times listed on the tickets are the times the bus will DEPART the stop. As such, we recommend arriving 10 minutes early for En-route stops, and 15 minutes early for bus depots and airports, to allow time for check-in and boarding.
Ferry Pickups — Passengers meeting the bus onboard a ferry sailing must check-in with the driver during the first 30min of the sailing. The bus picking you up is not guaranteed to have the logo for the service you are travelling on displayed.
Hotel Pickups — Please be ready and waiting at your stop a few minutes prior to the pickup time listed on your ticket. Bus may arrive up to 15min after the pickup time listed on your ticket, as the exact pickup time/order varies depending on traffic and which other hotels are being picked up at on the departure in question.
Unaccompanied Minors & Infants
Children/Youth/Students must be 13 years of age or older to travel unaccompanied by an adult on any scheduled services. The Company will not be responsible for unaccompanied minors while they are aboard our buses, transferring buses, or aboard the BC Ferries.
Unaccompanied Minors age 13-18 must travel with a photo ID that includes their name and birth date, in order to prove they are of sufficient age to travel alone when checking in with the driver.
Infants (Age 0-1) can travel free of charge if they travel on an adult’s lap. Only one infant can travel in this manner per adult. If you wish to have a seat for your infant, please purchase a toddler fare.
Wheelchairs & Accessible Services
The Company has a limited number of wheelchair-lift equipped coaches in its fleet. For passengers who require the service of a wheelchair-lift equipped coach, we require reservations and full prepayment AT LEAST 48 hours in advance of the trip.
For passengers who use mobility aids i.e. walkers, foldable wheelchairs, and can board the coach with some assistance; we are able to store the non-motorized mobility aid under the coach for no additional charge. Mobility aids that are required for medical accommodation purposes will be accepted with advance notice by calling our Reservation Center.
For passengers who use motorized scooters and can board the coach with some assistance; we can accommodate the motorized scooter at no additional charge if they are 50lbs or less, and the battery can be removed by the passenger or their companion. Motorized scooters will be accepted with advance notice by calling our Reservation Center.
Due to safety considerations, wheelchair-lift services are not available at all of our locations and can only be arranged to/from certain locations. To find out if your travel locations are available for wheelchair-lift service, please call our Reservation Center.
Please note: Wheelchair and Motorized Scooters bookings cannot be booked online and must be arranged over the phone with our Reservation Center Staff at 1-888-788-8840.
Pets
Unfortunately, at this time The Company cannot accommodate pets on-board any of its buses.
Exception: People with Disabilities may have service animals accompanying an individual inside the coach. Valid Guide or Service Dog Certification must be presented, and the ‘Service Dog’ selection must be checked off on your booking.
Baggage
We are pleased to provide baggage storage onboard our buses. All baggage must be tagged with an appropriate destination baggage tag and contact information of passenger. The Company assumes no liability for lost, damaged, or stolen baggage. Baggage is the responsibility of the traveler.
Baggage is limited to 2 pieces per traveler, 1 checked bag (22.5 kg/50 lbs or less) up to 61 x 61 x 114cm or 24″ x 24″ x 45″ in size and 1 carry-on personal item (20lbs or less) up to 45.5 x 33 x 20cm or 18” x 13” x 8”. Additional checked baggage, specialty and oversize baggage can be accepted for an additional fee. Stops marked ‘Hand Carry-on Bags only’ do not accept any form of checked or specialty baggage, only the 1 carry-on personal item (20lbs or less) up to 45.5 x 33 x 20cm or 18” x 13” x 8” will be accepted at these stops. Baggage over the weight of 22.5kg/50lbs is not accepted on any service and must have its weight reduced before it can be transported.
Oversize, and Specialty Baggage
Oversize and Specialty baggage will be accepted for transport on a space available basis for an extra charge with a reservation and pre-payment and must be properly contained in a box or bag. Any baggage over the size of 61 x 61 x 114cm or 24″ x 24″ x 45″ is considered oversize baggage. Oversize baggage cannot be longer than 8ft. You may use 1 piece of specialty baggage as your complimentary checked bag provided you are travelling with no other checked baggage and it is an accepted type of specialty baggage on the service you are travelling on.
Due to size/space limitations, which specialty baggage can be carried on each different bus service varies. Please view the website for the services you are travelling on to ensure the specialty baggage you wish to transport can be carried on that service as well as on any subsequent connections to other services you may book. Baggage over the weight of 22.5kg/50lbs is not accepted on any service and must have its weight reduced before it can be transported.
Specialty Baggage List
| Extra Bags Any regular size checked bags (22.5 kg/50 lbs or less) up to 61 x 61 x 114cm or 24″ x 24″ x 45″, beyond the first complimentary checked bag come with an additional fee in order to be accepted on a service. |
Oversize Bags Any baggage over the size of 61 x 61 x 114cm or 24″ x 24″ x 45″ is considered oversize baggage. Oversize baggage cannot be longer than 8ft. Please Note: Oversize Baggage cannot be transported on the YYJ Airport Shuttles or YYJ Hotel Shuttles. |
| Golf Clubs Golf Clubs must be contained in a proper bag/container in order to be transported. |
Bicycles Bicycles must be contained in a proper bag/container in order to be transported. Please Note: Bicycles cannot be transported on the YYJ Airport Shuttles or YYJ Hotel Shuttles. |
| Surfboards Surfboards can be no longer than 8ft in length and must be contained in a proper bag/container in order to be transported. Please Note: Surfboards cannot be transported on the YYJ Airport Shuttles or YYJ Hotel Shuttles. |
Skis & Snowboards Skis and snowboards must be contained in a proper bag/container in order to be transported. |
Baggage over the weight of 22.5kg/50lbs is NOT accepted on any service and must have its weight reduced before it can be transported.
Travel
No smoking or vaping is permitted on any of The Company’s buses.
Please be considerate to your fellow passengers. Unruly or disruptive behavior will not be tolerated and may result in removal from the bus. There will be no compensation or refund to passengers removed from a bus, and The Company will not be responsible for any onward transportation arrangements.
Scheduling & Missed Connection Disclaimer
Travel times are approximate, and may vary based on ferry wait times, as well as weather and road conditions. Please plan accordingly and give yourself ample time to make your connections or destination. While The Company endeavors to conduct our buses as indicated in promotional materials and the websites, all buses are subject to change without notice.
The Company is not responsible for any missed flights, ferries, tours, or other travel connections. The Company is not responsible for providing refunds or compensation due to Weather, Road Conditions, BC Ferries Delays/Cancellations, or any other Acts of God or Force Majeure but may, at The Company’s discretion, issue a voucher for future travel.
Flight Delays
VI Connector departs at the time scheduled and does not wait for missing passengers or late flights at Cassidy (YCD) Airport. If you miss your scheduled departure, please phone our staff and switch to a subsequent departure.
Parking
Please do not park in any of the prohibited parking spaces at the pick-up locations. We remind our guests to please respect the businesses in these areas, and that parking illegally may result in ticketing and/or towing. The Company is not responsible for vehicles ticketed, towed, or damaged while using our service.
Lost & Found
If you lose something on a bus, please call Lost & Found at 1-800-567-3288 or email lostandfound@gowilsonsgroup.com. Found articles may be claimed during business hours at the location they are being held.
Found articles are kept for up to 30 days. If you call us and we have the article we will hold it for a maximum of seven days unless otherwise arranged. All unclaimed articles will be donated to charitable organizations.
Special Deals/Packs/Bundles/Offers
Any special deals/packs/bundles/offers purchased are 100% non-refundable and cannot be exchanged for any other deals/packs/bundles/offers or transportation. Refunds will not be given if any tickets purchased as part of a deal/pack/bundle/offer remain unused when the deal/pack/bundle/offer expires.
Current Offers
- Purchase Online – Automatically receive 10% off our price compared to a phone or in-person booking.
- Round Trip – Book a round trip at the time of purchase and automatically receive 10% off our regular one-way price